FAQs

All our DVDs are region 1 plus region free, working worldwide. However, you may find only region 1 logo on the DVD cover sometimes.

We do not guarantee all our DVDs have subtitles. And we do not guarantee the subtitles can be turn off.

Normally 8-10 days. Please find the tracking number at “My Account > Orders”.
https://www.usps.com/
https://www.ups.com/
https://www.fedex.com/

  1. For packages < 2Kg: Send by USPS from our warehouse in the United States.
  2. For packages 2-50Kg: Send by Fedex / DHL from our warehouse in Hong Kong.

You’ll receive another auto notification email in 1-2 days, you may need to check your junk box. Another way is visiting My Account for the tracking number.

Please no worry, it’s normal sometimes for the first 3-5 days. And will be there in the last few days of the ETA. However, please feel free to draw us a line if you believe something is wrong there.

Yes, please email us store@dvd-wholesale.com we’ll look into it. Please do not open the dispute or claim from PayPal without contacting. Guarantee the full refund if missing.

We’ll define it a lost if the tracking number did not move over 2 weeks or packages are not delivered in 4 weeks from the date we dispatched it. We’ll make a full refund or send again for cases like this.

Yes, please email us store@dvd-wholesale.com we’ll send the replacement or make a refund, no need to return.

No prob, we’ll take care of it upto 180 days, please email us store@dvd-wholesale.com for the replacement or other solutions.

Sorry we DO NOT accept cases like this. Please read our Terms of Service before ordering.

Sorry we’re not able to guarantee the delivery date. However, it’s possible if still in the ETA frame. Or please email us store@dvd-wholesale.com immediately for a full refund before we dispatch it.

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