An Important SurveyPlease enable JavaScript in your browser to complete this form.Your Order Number / Invoice #Your Email1. Are you an ungated seller of the following?AmazoneBayWal-martOthersWould you like to let us know more about the 'Others'?2. How long you've been in this field?More than 5 yrs.2-5 yrs.1-2 yrs.Less than 1 yr.3. Did you know that we ONLY accept returns & refunds for DVDs' quality issues?YesNo4. Do you know how much we'll spend on shipping fee when you're ordering a $10 DVD from us?Probably $2-3I guess $4-5Around $65. Did you know, the following cases can STOP you selling DVDs?The copyright owner contacted you for authorization which you don't have and no body can help.The platform (like Amazon, eBay, etc..) contacted you to stop selling it for any reason.The prices is going down, you'll lose money if continue to sell it.There comes new version of this DVD, you still have the old ones unsold.Did you know and understand that we do not accept Returns & Refunds for the cases above?YesEm, not quiteNo6. What you usually do for your customers' quality complaint?I send replacements and I ALWAYS test it before send.I send replacements but most of the time, I did not test it.I would rather simply make a full refund.Sometimes, I made a full refund after the replacements failed to work.7. Did you know, we can send replacements to your customers and it's totally FREE.YesNo8. You order is dispatched and still not delivered, you got an email from eg. Amazon that you're not able to continue selling any DVDs now. What will you do for the order on the way.I'll contact the seller to cancel it since it's still not delivered.I'll try to return the order for a full refund.I knew it's my risk, I'll wait the order to be delivered and find a way.9. Do you know what will happen when you are returning the DVDs for Non-Quality issues?You'll pay the shipping fee and return them to our warehouse in China if over 2 Kg.We'll pay the import fee, 20-30% of the declare value you wrote.We'll not be able to make the full refund, we'll cut the orginal shipping fee.Thank you! Those are all the 9 questions. Please share with us more of your ideas.Submit
